Terms and Conditions

Gift Card Platform – Operated by QUBIONIX SOLUTIONS PRIVATE LIMITED
Effective Date: 27 November 2025

1. Introduction and Definitions

1.1 About This Platform

This gift card platform (“Platform”) is provided by QUBIONIX SOLUTIONS PRIVATE LIMITED and made available through https://qubio.in (“QubioCards”). By using the Platform, you agree to comply with these Terms and Conditions.

1.2 Definitions

  • “Gift Cards” – Digital prepaid instruments redeemable with participating Merchant Partners.
  • “User” / “Customer” – Any individual accessing or using the Platform.
  • “Merchant Partners” – Third-party brands and retailers offering gift cards through the Platform.
  • “Platform” – The website, services, tools, and functionalities provided by QUBIONIX SOLUTIONS PRIVATE LIMITED.
  • “We”, “Us”, “Our” – Refers to QUBIONIX SOLUTIONS PRIVATE LIMITED.

2. Eligibility and Registration

2.1 User Eligibility

  • You must be at least 18 years of age.
  • You must provide accurate and complete registration details.

2.2 Account Registration

  • A valid email address or mobile number may be required.
  • You are responsible for securing your account credentials.
  • Any unauthorized access must be reported promptly.

2.3 Account Restrictions

  • We may restrict or suspend accounts for policy violations.
  • Multiple accounts by the same person are prohibited.
  • Fraudulent or suspicious activities may result in permanent account closure.

3. Gift Card Purchase and Delivery

3.1 Purchase Process

  • Payment methods available at checkout may include cards, digital wallets, or other options.
  • Payments are processed via secure third-party gateways.
  • Confirmation will be sent upon successful payment.
  • Gift cards are delivered digitally through the method specified on the Platform.

3.2 Purchase Limits

  • Purchase limits may apply depending on merchant rules.
  • Limits may change based on brand restrictions or system policies.

3.3 Pricing and Fees

  • Certain transactions may incur convenience or processing fees.
  • All pricing is provided in the currency shown on QubioCards.

3.4 Delivery and Activation

  • Gift cards are delivered electronically (email, SMS, or platform account).
  • Physical gift cards are not available unless explicitly stated.
  • Delivery time may vary depending on technical or seasonal factors.

4. Gift Card Validity and Usage

4.1 Validity Period

  • Each gift card has a specific validity period defined by the Merchant Partner.
  • Expired gift cards cannot be renewed or refunded.

4.2 Redemption Terms

  • Gift cards can only be redeemed through the designated Merchant Partner.
  • Redemption is governed by the merchant’s own terms and policies.

4.3 Usage Restrictions

  • Gift cards cannot be exchanged for cash unless required by law.
  • Resale or unauthorized commercial use is prohibited.
  • Gift cards cannot be used to purchase additional gift cards unless allowed by the merchant.

5. Payment and Refund Policy

5.1 Payment Methods

  • Available payment methods are displayed at checkout.
  • All transactions are processed securely.

5.2 Refund and Cancellation Policy

  • No cancellation or refund is allowed once a gift card is delivered.
  • Orders placed in error are not eligible for refunds.

5.3 Failed Transactions

  • If payment is deducted but the gift card is not delivered, a refund will be processed automatically.
  • Refund timelines depend on bank or payment service provider policies.

6. Security and Fraud Prevention

6.1 Security Measures

  • All transactions are encrypted and processed on secure servers.
  • Routine audits ensure platform integrity.

6.2 Fraud Prevention

  • Fraud monitoring is continuously performed.
  • High-value transactions may require identity verification.
  • Suspicious accounts may be blocked without prior notice.

6.3 Customer Responsibilities

  • Keep your gift card information and login credentials confidential.
  • We are not responsible for misuse caused by inappropriate sharing of gift card codes.

7. Data Privacy and Protection

7.1 Data Collection

  • Personal and transactional information may be collected for account creation, delivery, compliance, and service improvement.

7.2 Data Usage

  • Data may be used for order processing, communication, fraud detection, and marketing (where permitted).
  • Information may be shared with partners or authorities as required by law.

7.3 Data Retention

  • Data is retained for as long as necessary for legal, regulatory, or operational purposes.
  • Users may request deletion in accordance with applicable regulations.

8. Regulatory Compliance

  • We comply with applicable consumer, e-commerce, and digital transaction regulations.
  • Taxes, where applicable, are included or calculated as required by law.

9. Customer Support

9.1 Contact Information

For support or inquiries, you may contact us via:

9.2 Dispute Resolution

  • Disputes will be addressed following our internal grievance process.
  • Users may escalate unresolved issues to external authorities where permitted.

10. Liability and Disclaimers

10.1 Platform Availability

  • We strive to maintain uninterrupted service but do not guarantee continuous availability.
  • Scheduled maintenance or technical conditions may affect access.

10.2 Service Provider Liability

  • We are not liable for the performance or policies of Merchant Partners.
  • Merchant-related issues must be addressed directly with the relevant merchant.

10.3 Limitation of Liability

  • We are not responsible for indirect, incidental, or consequential damages.
  • Users access the Platform and purchase gift cards at their own risk.

11. Intellectual Property

11.1 Platform Rights

  • All content, design, branding, and intellectual property on QubioCards belong to QUBIONIX SOLUTIONS PRIVATE LIMITED.
  • Unauthorized reproduction, distribution, or modification is prohibited.

11.2 User Content

  • Users are responsible for ensuring that any content they submit is accurate and lawful.
  • We may remove content that violates policies or applicable laws.

12. General Terms

12.1 Modifications

  • We may update these Terms at any time.
  • Continued use of the Platform indicates acceptance of updated Terms.

12.2 Governing Law

  • These Terms are governed by the laws applicable in the jurisdiction where QUBIONIX SOLUTIONS PRIVATE LIMITED operates.
  • Disputes fall under the exclusive jurisdiction of the appropriate courts.

12.3 Severability

  • If any section is deemed invalid, the remaining provisions will continue to apply.

12.4 Communication

  • Official notices may be sent to the email or phone number provided during registration.

13. Contact Information

QUBIONIX SOLUTIONS PRIVATE LIMITED
Official Website: https://qubio.in
Platform Name: QubioCards

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